Refund policy

Refund Policy

Vetted Travels Tour Cancellation & Refund Policy

At Vetted Travels, we understand that plans can change. Our refund policy is designed to be fair and transparent while allowing us to maintain our commitment to quality service.

Standard Tours (Single Day Tours)

  • Cancellation 7+ days before tour date: Full refund minus $150 administrative fee
  • Cancellation 3-6 days before tour date: No refund
  • Cancellation 48-72 hours before tour date: No refund
  • Cancellation less than 48 hours before tour date: No refund

Multi-Day Custom Experiences

  • Cancellation 14+ days before tour date: Full refund minus $300 administrative fee
  • Cancellation 7-13 days before tour date: No refund
  • Cancellation 3-6 days before tour date: No refund
  • Cancellation less than 72 hours before tour date: No refund

Weather Conditions

  • If severe weather conditions make it unsafe to conduct the tour, we will offer you the option to:
    • Reschedule for a different date at no additional cost
    • Receive a full refund
    • Choose an alternative indoor tour option (subject to availability)

Late Arrivals & No-Shows

  • Tours will wait up to 30 minutes past the scheduled start time
  • After 30 minutes, the tour will be considered a no-show with no refund
  • If you know you'll be delayed, please contact us immediately so we can try to accommodate your situation

Tour Modifications

  • Tour date changes requested 72+ hours in advance: $150 change fee (subject to availability)
  • Tour date changes requested less than 72 hours in advance: $200 change fee (subject to availability)

Exceptional Circumstances

We understand that emergencies happen. In cases of:

  • Documented medical emergencies
  • Flight cancellations/major delays
  • Bereavement

Please contact us as soon as possible with supporting documentation, and we'll work with you to reschedule your tour or provide an appropriate refund outside our standard policy.

How to Request a Refund

To request a refund, please email info@vettedtravels.com with:

  • Your booking reference number
  • Date of tour
  • Reason for cancellation
  • Preferred refund method

All approved refunds will be processed within 7-10 business days to the original payment method.

Contact Us

If you have any questions about our refund policy, please don't hesitate to contact us at info@vettedtravels.com or call us at +66 97 073 2791.